93pc QEH nurses say morale is low
KOTA KINABALU, May
18, 2009: Some 453 nurses (that is 75 per cent of the
population of nurses serving in QEH, QEH housed at the Sabah Medical
Centre, and QEH Orthopaedic Ward housed at Likas Hospital )
responded to self-developed questionnaires, which was the tool used
in carrying out the survey.
What prompted the survey was the little attention given to the
welfare of QEH staff and workers, and how they cope with the QEH
crisis. The survey had the permission of State Health Director, Dr
Hj Marzuki Mohd Isa and QEH Director DR Zuraidah Hj Babji.
As a result of the decanting process in many locations, Sana
President Dr Hjh Bibi Florina Abdullah said 97 per cent agreed that
escorting of patients from one place to another has left minimum
staff in the wards, and this has affected the quality of care
"93 per cent agreed that the level of dissatisfaction expressed by
patients and doctors is greater now. According to 95 per cent of the
respondents, the wards have become congested due to reduction in bed
number, forcing them to kneel down on the cement floor to take
observation f the patients.
"90 per cent also agreed that with patients on camp beds in the
middle of the ward, the emergency trolley, cardio-pulmonary
resuscitation (CPR) and any life-saving procedure has difficulty in
having access to the patientís bedside.
"89 per cent of the nurses felt that the work process has increasing
become difficult for them. On top of it, privacy for patients is
practically nil," the retired National Matron of Malaysia told the
Giving more figures, Bibi Florina revealed that 91 per cent of the
respondents felt that the image of nurses is greatly affected due to
numerous complaint about the present hospital service.
She said 88 per cent were in a dilemma as to how to answer queries
from patients and the public they do not know what will happen to
"77 per cent were demoralized after being scolded by relatives and
patients over their inability to attend to their needs immediately.
This is because many times nurses had to leave the ward or escort
them to another hospital for treatment.
"In fact, 67 per cent
of the nurses even thought to early retirement or transfer to
another hospital. This is worrying."
Other findings are as follows:
75 per cent feel shameful when others criticise QEH facilities.
67 per cent are under stress and canít concentrate on performing
their duties because they donít know what will happen to them.
70 per cent say that stress has affected their health and family
relationship. They spend less time with their family at this period
50 per cent agree that they have lost interest in their work and are
easily irritable in relation to family members at home, even over
53 per cent state that they feel insecure and begin each day with a
75 per cent of the nurses feel that family members are worried about
their safety in the workplace.
Bibi Florina said because of the QEH crisis, a common from the
public is their hope that they would not fall sick or meet with an
accident at this critical period "because you will get sub-optimal
facilities if you need medical care."
"Many have expressed concern about the standard of services and
safety of the building."